Workplace Programs:
The Impact on Your Organization

Disability awareness education has a dual purpose in the workplace – and a twofold benefit for your bottom line:  

• It helps your employees provide better customer service.
• It helps create a more inclusive organization.
  

"Disability awareness education equips people with knowledge, empathy, language, and protocol. These are the tools of relating to other people."

Richard Fisler
Director, Beachhead Consulting

If a customer who was deaf called or came into your business, what kind of service would he get?

If an employee had a learning disability, would she feel comfortable telling her supervisor?

Even the most well-intentioned employees may be tentative when they lack information, experience, or personal contact with people with disabilities. Others may hold negative attitudes or beliefs that can damage working relationships.

The Institute's programs address all of these potential barriers to effective communication.

Disability awareness can:

• Improve customer service and customer loyalty
• Maximize employee recruitment and retention
• Increase teamwork and productivity
• Expand your market base
• Promote diversity and an inclusive work environment
• Develop “people skills” in employees at every level
• Enhance your organization’s reputation in the community

Disability awareness education isn’t just the right thing to do. It’s an edge for your organization.